OK, so you’ve got a fabulous product that you’re head and heels totally in love with and you can’t stop talking about it.
But you know, there’s one thing missing. HAVE YOU EVEN CONSIDERED YOUR CUSTOMER?
When you aim for everything you hit nothing, so they say. If you try to appeal to everyone, then you’re appealing to no one.
The only real way to have a product that sells is for it to solve a problem for your customer, fill a need, or make them feel great about themselves.
(And you can figure out who they are here.) Ask yourself what does your product or service help them with (for instance, if you’re a fine art photographer, your product helps them with their interior design; or if you sell baby clothes, you make them feel great by having a well-dressed baby). You absolutely need to get inside your potential customer’s head and figure out what it is that they’re wanting. And to do this, you need to be as specific as possible about who they are. (Yes, there is definitely trial and error and a certain amount of guesswork in this. But the more you do business with them, the more you’ll find out about them, so just keep going.) And when you know who they are and what they want, you can start to speak their language, and ask them the questions they’re asking themselves.
Because when you speak the same language, when you have the same world view as them, you automatically make an emotional connection and that’s the key to turning them into paying customers. You’ve built up rapport and trust. And when you deliver what they want, they’re so thrilled with what you do that they not only become return customers, but they spread the word about how fantastic you are.
Ba-BAM! Business explosion! Right?
Hmmm yes well it’s all very good in theory, but WHERE IN THE HELL DO YOU FIND THOSE DAMN CUSTOMERS? You can have THE best product in the world – one that’s going to end global poverty, keep the oceans free from waste, and make small children excited about keeping their rooms tidy – but if nobody knows about it, what’s the point?
You need to get out there and find those customers.
SO here are my top seven tips for searching out and connecting with your tribe.
- Facebook groups – Listen, as much as you hear all the time that FB “isn’t worth the effort” because they limit and fuss around with what everybody gets to see in their feed, I absolutely believe that it’s still worth getting in there and using it – for all sorts of different reasons. If you’ve got a Facebook page for your business, use it!How FB decides what goes into people’s feeds is based on a number of factors, pretty much centred around how active the group/page is. So if you’re in there posting every day, AND your people are commenting and liking on your posts, then your posts will be shown to more and more people. The trick is to make your posts engaging for your people – ask them about themselves (because people love talking about themselves); ask provocative questions (only if they’re relevant); entertain them with a (relevant) beautiful or amusing image.The bonus is that by asking questions, you find out heaps more about the folk who DO like your page! Use that knowledge to fine-tune your ideal customer profile.”But I only have a tiny FB following” you moan! Well I say, have you invited all of your FB friends to like your page? Your family? Asked your close friends if they mind sharing your page with their friends? Posted links to your FB page on your website? On other social media? Round ’em up, get them engaged, post shareable content, and you are well on your way to growing your following.JOIN OTHER FB GROUPS. Have you engaged in other groups to let them know who you are and what you’re doing? It doesn’t have to be all icky push and salesy (and it’s better if you aren’t) – many business groups have set days where you encouraged to share what you do and what you’re offering (for instance #PromoThursday), and sometimes people straight-out ask for particular services in these groups too – so make sure you’re around and can put your hand up! Search some hashtags to find relevant conversations about what you’re doing – this will not only allow you to see what people are asking for in your niche (so you can help tailor your services), but you can also find other groups to join. Win-win!
- Twitter and Instagram. Use the same strategy with your other social media – Follow others AND ENGAGE WITH THEM, offer up good content, and use the hashtags – they’re a great search tool for finding other conversations that are happening in your niche.
- Pinterest – is not really ‘social’ media in the same sense that the other three biggies are. If you use it, think about how often you actually engage with the people you follow – hardly ever, right? It’s primarily a search tool for finding stuff you’re interested in (especially pretty stuff). BUT, it’s still a rich source of information about your potential customers – use the search tool to see what others are pinning, and particularly what has been pinned from your website – this will give you the best ideas about what your customers actually DO love the most (so you can keep doing more of it. You can find yourself by using www.pinterest.com/source/yourwebsite.com – and seeing what pops up.
- Use search engines. Google your business’s keywords and see what other conversations you can find from potential customers. You might find a great forum, or another fantastic website with a heap of interesting comments. Depending on what you find, you can join in the discussion and help out with excellent advice – people will love you for it.
- Guest blog about your area of expertise on a site you admire. Reach for the stars – go the Huffington Post if you dare! If you’re not quite there yet, simply look around at the sites that you love reading and approach them for guest posting opportunities. Some don’t accept guest posts and that’s OK, but many do. Once you’ve found a site you’d like to try, make sure you do 5 minutes research and find out the name of the person you need to be writing to. I DON’T open emails that start with “Hello blogowner”, and rarely open ones that start with “Hi there”. But if it’s got “Hi Julie”, I’ll read it.Keep your proposal short and sweet – start with why you love their blog, what area of expertise you have, and a couple of suggestions for topics that are closely aligned with THEIR audience. You might like to include a couple of links to your best articles. Be beautiful, be polite and say thank you for their time, and that you look forward to hearing from them. And follow up – if you don’t hear back from them in a week or two, contact them again with a short, polite reminder, because hey, sometimes things get put aside and forgotten! We’re all human.
- Reach out to other people in your niche for a collaboration. Find others with complementary skills/products – what can you do to collaborate? How can you benefit both audiences with a super valuable offer? Join forces, brainstorm, get it out there and you’ve doubled your audience! Magic.
- Start up a mailing list. This is THE best strategy ever for connecting with your customers. You know that if they sign up to your list, they’re already interested in what you do. So make sure you have plenty of opportunities for them to do so – on your website sidebar, on your “About” page, and on your “Contact” page.
And reward them for it.
Most people don’t bother signing up to a list that merely promises “regular updates” (unless of course you’re Seth Godin). If you’re selling products, you could offer to put them in a draw for a prize each month, or you could write a short e-book on your area of expertise. If you’re a jeweller for instance you could offer your best tips and tricks on looking after jewellery, and/or how to look after it while travelling. If you’re a portrait photographer, you could offer a round-up of your best tips on how to prepare for a shoot – what to wear, makeup, choosing a location, how lighting can affect the mood of your shoot, etc. If you’re a service provider, it’s a simple matter of offering an intro or brief version of one of your paid courses.
So that’s it! There are LOTS of different ways of searching out and connecting with those beautiful customers; you’ve just got to put in the time.
BACK TO YOU! Have you found some innovative ways to connect with your customers? What’s your best customer-connection story? I’d love to hear! Pop a comment in the box below, share your biz name and how you’ve connected, and you never know – you might just connect with some other great people here too!