Overview
This refund policy relates specifically to me, Julie Gibbons, trading as TRACTORGIRL, ABN 88 824 297 028.
This refund policy only applies to in-person workshops for linocut, pattern design, and any other hands-on, art-based workshops I run.
All other work undertaken by me under the trading name of Brandiwork (Branding, Graphic Design, Website Design and Build, and associated tasks) is subject to separate Terms and Conditions.
Requests for class transfers
If you’ve booked and paid for an in-person class, and can no longer attend on that date, you can request to be transferred to a different class (depending on the availability of spots).
Any request for transfer must be received at least 24 hours prior to the start time of the class you originally booked.
Refunds
Any requests for refunds need to be submitted at least 24 hours prior to the start time of the class you’re requesting the refund for.
If you request a refund, you’ll need to provide your bank account details, as I do not have the facilities to provide credit card refunds.
If I approve your request for a refund, then I’ll issue that refund within 5 business days, and I’ll notify you that the refund has been sent.
Late or missing refunds
Some transfers between banks in Australia can take a few days. If I notify you that I’ve sent the refund and you haven’t received it within 5 business days after that, first double-check the bank account details you have provided to me, and then check your bank account again.
If you’ve done all of this and you still have not received your refund, please email me – info@tractorgirl.com.au
Need help?
Contact me, Julie Gibbons, if you have any more questions relating to this policy – email info@tractorgirl.com.au
