Posts Categorized: branding

Here’s an unhappy customer story (or two)

Customer service is part of your branding too. You know all those pretty visuals you’ve got for your branding? It ain’t worth a scrap if you don’t treat your customers right. Yeah yeah nup; in the last few days I’ve been witness to some fairly unpleasant interactions. Like at the takeaway counter when a customer… Read more »

So, you want to brand your crafty biz?

  OH MY GOODNESS. So freaking proud of this little baby – it’s the new e-course I wrote for Jess Van Den over at Create & Thrive, specifically aimed at makers in business who want to get all their ducks in a row (and their branding right). Seriously, how good are these testimonials about it already!?… Read more »