Posts Categorized: about me

This was me, six years ago

    I’ve been thinking about how far I’ve come in the last couple of years. On my down days, I feel like I’m pedalling that same bike around that same circuit. Except I’m not. Just like Karen Gunton’s lighthouse analogy, it might seem like we’re going round in circles, but we’re actually spiralling upwards. We can… Read more »

Here’s an unhappy customer story (or two)

Customer service is part of your branding too. You know all those pretty visuals you’ve got for your branding? It ain’t worth a scrap if you don’t treat your customers right. Yeah yeah nup; in the last few days I’ve been witness to some fairly unpleasant interactions. Like at the takeaway counter when a customer… Read more »